Learning & Development Specialist – Trainer
Helen’s values shine through when she talks about the importance of leadership and the philosophy behind her approach, “ … the way we treat each other within our organisations is how our clients and customers end up seeing us. If we want them to receive great, consistent service then we have to nurture and manage our internal relationships, and that’s the responsibility of all team leaders of whatever level. That’s why I’m so committed to developing leaders and their team members to better manage and support each other.
Helen’s commitment is clearly demonstrated in the learning and development interventions she’s been involved with over the last 14 years. With Virgin Atlantic, she worked with pilots and cabin crew to develop their mastery in leadership, communication and stress management, applying the psychology of accident prevention (Crew Resource Management – CRM) to improve safety and passengers’ experience. The programme was such a success that Helen was asked to develop and deliver a culture change programme. Once again, programmatic success resulted in it being extended to the airline’s entire service side.
One of the key principles Helen took from her time with Virgin was that the disciplines associated with CRM apply to all organisations, not just airlines. Today, she translates that awareness into developing and sharing tools that help build resilience together with techniques that enable us all to achieve our best more consistently.
In addition to her accreditations for accident prevention and explosives recognition(!!), Helen is also approved for project management, a licensed Practitioner of Neuro Linguistic Programming (NLP), and a Licensed Analyst for Predictive Index Psychometric Testing.
Helen lives in Brighton with husband Simon. Their three children have grown up and away, though frequently home to visit, or to see Dixie the cat. When not working or with family, Helen’s usually travelling or messing about on the water. Speaking of a recent charity night sail, Helen said “I’ve never been colder or sicker but the sense of achievement and happiness on the home straight was fantastic, as I steered us through the Thames Barrier”.